Feedback and Complaints
Our aim is to always provide the highest quality service to every person we support. However we know that we can always improve. We also realise that there will be times when we get things wrong or where you may be unhappy. And we recognise that it is only by listening to feedback carefully that we can grow and improve as an organisation.
At UnitingCare Community Options, we take all feedback and complaints seriously and we are committed to following up on all issues appropriately. We welcome your feedback, whether that feedback is positive or whether you have a grievance you would like to raise. Tell us about positive experiences you’ve had, provide us with constructive criticism, or make suggestions about how you think we can improve.
To provide feedback, please either speak directly to your partnership worker or fill out the feedback form below. Your feedback will go directly to our Quality Team who will ensure that your suggestions are passed on to the relevant department and that any issues are addressed according to our grievance procedure. Where follow-up is required, we will ensure that you are aware of the outcome of any investigation we do.
Registering a Complaint
If you are unhappy with any aspect of your relationship with UnitingCare Community Options, we strongly encourage you to tell us about it. You are absolutely entitled to voice any concerns you may have and can expect that we will take your complaint seriously and do everything we can to rectify the issue. You can also be certain that our staff will not treat you differently because you’ve raised an issue with us. All complaints will be dealt with according to our grievance procedure which also gives details of services and organisations that can assist you in raising your issue.