Direct2Care Services
Direct2Care is a unique service that provides a simple way to find out more about, and get access to, aged-care services. The service is based in Melbourne's east though staff are happy to provide assistance to people from other areas.
Direct2Care is a service auspiced by UnitingCare Community Options, which provides easy access to experienced staff with detailed knowledge of the aged-care sector. Through Direct2Care you can find out about different types of services for older people, including community-based services. You can also get the assistance of our staff to undertake the referral process.
HOW CAN I GET ASSISTANCE FROM DIRECT2CARE?
Getting help through Direct2Care is easy.The Direct2Care service aims to provide a single point of access to information about services for older people. Our staff can answer most questions directly and where they can't, will do the research for you to find the answer you need. Best of all, if follow-up calls are required, they will do the calling.
To take advantage of the Direct2Care service, all you need to do is call and speak to one of our staff who will ask you to explain your situation and what you need. They will then make suggestions about the type of services that would best suit your situation. If you agree, they’ll then contact that service on your behalf and arrange to have the service put in place. This means that you won't have to explain yourself and your situation several times before getting access to a service.
WHAT SERVICES CAN I ACESS THROUGH DIRECT2CARE?
The types of services that Direct2Care can link you with can include anything from home help or physiotherapy to respite and meals-on-wheels services. Direct2Care does not directly supply any services; instead our staff organise to have services set up on your behalf. Once they've determined which service(s) are appropriate for your situation, they will contact the service, provide the information the service needs and arrange for the service to be established.
Our staff will also follow up to ensure that the service you discussed has been put into place and is meeting the needs that you have.
Direct2Care is funded by the State and Federal governments to make access to information about Aged-Care more accessible.
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