Flexible Support Packages

Flexible Support Packages are designed to provide immediate access to expert advice, and planning assistance, to help establish what your needs are, and what services are best set up to help you meet these needs. They provide a great starting point to help you better understand what you can do to get the support and resources you need.


In May 2010, UnitingCare Community Options was one of four Victorian organisations to receive funding to undertake Flexible Support Package (FSP) demonstration projects. The goal of the demonstration project is to simplify access to information about supports, minimise administrative processes for people with disabilities, and provide better access to one-off, short-term and ongoing, low-level disability supports.

The program also aims to have:

  • Transparent assessment and allocation processes including information about nature and size of packages
  • Increased opportunity for self-direction of funding and supports including access to individually attached and portable funding packages for ongoing support
  • Increased access to community and generic supports
  • Informal networks and care giving relationships are strengthened and maintained and assist the person to achieve their goals
  • Access to case management and support co-ordination as required

UnitingCare Community Options is funded to support people in the municipalities of Monash, Boroondara, and Whitehorse. Care Connect is funded to support people in Knox, Maroondah, Manningham and the Shire of Yarra Ranges.


Flexible support packages are primarily designed to provide you with the advice and information you require to plan what support and services you may need. These services are not directly funded through Flexible Support Packages. However, some examples of the types of community-based services that you may be referred to are listed below. Where appropriate, our staff can also help you to register a Disability Services Register application (see longer-term support for more information).

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Home and Community Care funding can provide a wide range of services to help you at home. While these services may not cover all of your needs, they can generally be arranged relatively quickly and may provide the help that you need. Some of the types of services that can be accessed through the Home and Community Care program are:

  • Domestic assistance (home help or housekeeping)
  • Personal care
  • Nursing (community nursing, home nursing)
  • Allied health services (physiotherapy, podiatry, dietetics, etc)
  • Food services (meals on wheels and centre-based meals)
  • Planned activity groups
  • Property maintenance
  • Respite services
  • Linkages packages
  • Friendly Visiting/Telelink/Respite/Transport Services provided by volunteers (Volunteer Coordination)

To find out more about the Home and Community Care program, please contact contact your local council. Staff at UnitingCare Community Options may be able to help you access support through the Home and Community Care program.

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The Linkages program is an extension of the Home and Community Care program and provides more intensive service coordination as well as additional brokerage funds. The goal of the program is to provide individually tailored packages of services to people who are in need of a higher level of assistance. The program is for frail older people and people of any age with disabilities, including children and their carers. To learn more about the Linkages program please contact us directly on (03) 9239 2500 or info@ucco.org.au

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